Clockwork WMS Use Cases – Dispatch & Distribution
Sell Services Efficiently With Our ERP Software For The Services Industry
Run your services business better with ERPNext. Know your leads and customers, set up subscription plans for your services, build rapport with regular customers using a loyalty program, manage and bill multiple projects, set up maintenance schedules and visits, and much more.
Better Logistics In Your Services Business
Running a services business has its own challenges — perhaps, even more than with running a product company. We provide hosting and support services ourselves, so we are very familiar with some of the pain areas in the services industry.
ERPNext covers a multitude of features to help run your services business with some ease. Run campaigns for increased customer acquisition, create subscriptions for your services, reward regular customers with loyalty points, set maintenance visits and schedules, and manage projects, issues, and service level agreements.
Manage Your Customers
Assign dedicated account managers, Tax IDs and tax categories for automatic tax calculations. Use different currency for your overseas customers, and the exchange rates will be calculated automatically.
Store multiple contacts, emails, and phone numbers against a customer. Set a credit limit on customers to prevent further sales for customers with a big tab. Set up a loyalty program to build rapport with your customers.
Customer acquisition can be difficult, especially when you’re starting out. With ERPNext’s Campaign feature, you can send emails to multiple leads and manage each thread separately.
Set up different subscription plans and assign them to customers. Set a trial period for your subscriptions. Taxes and discounts can also be added to your subscriptions, just like any other regular item. The subscriptions can be repeated at varying intervals, daily, monthly, or once per few years. After the trial, invoices will be generated automatically.
Manage internal and external projects efficiently. Bill your customers for the employees you’ve sent to their site using the Time Sheets feature. Create and track tasks to keep your employees on their toes during important projects.
Gantt charts and Kanban boards help you track and visualize tasks for a quick and easy holistic view of your progress.
Usually, a services company will get more issues than a product company. We understand this, so we’ve created lots of features to organize and manage incoming issues.
With features like ‘Append To’, issues are automatically created in ERPNext when customers email issues to a configured email address. Classify issues by leads, projects, or companies. Record quality with information like minutes to first response and service level agreement.
Service Level Agreement
Offering quick and quality resolutions to incoming issues is not easy. That’s why we have a Service Level Agreement feature to help you set and adhere to standards and keep your customers happy.
With service levels measuring time to respond and resolve, you can set targets and take appropriate actions to make sure customers are satisfied. SLAs can be automatically applied to new incoming issues. Support hours can also be set to properly communicate expectations with your customers.
Record Warranty Claims
Easily record and manage warranty and annual maintenance contracts for different serialized items sold to customers. With serialized inventory, you can learn exactly which units are in or out of warranty/AMC.
For valid claims, set resolution and customer details. If an item is large or installed at the customer’s location, this can be handled with the Maintenance Visits feature.
When an item cannot be brought to your center, or you need to service it at the customer’s site, maintenance visits are absolutely necessary. Record the progress of the visits, scheduled or unscheduled. Record the person performing the visit and the work done.
With an annual maintenance contract, regular maintenance visits are required to keep the service up and running at the customers’ end. Record these visits easily with maintenance schedules. With predefined periods, the schedule can be generated automatically.
Managing transactions in different currencies is simple with our ERP software. Send invoices and add expenses in any currency, and let the system convert them to your base currency. You can even see financial transactions and reports in multiple currencies.
Billing And Pricing
Handle your customer subscription billing lifecycle from end to end. Invoice your customers and chase receivable payments easily, with payment requests and notifications via email or SMS reminders. Create custom print templates for bills (using Jinja or HTML) and set up defaults in no time.
Create your own services ERP software. Map the data you care about by adding custom fields in your forms. Then customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.
The philosophy behind Clockwork